1. Scope
This policy applies to the GuidMe web app, backend API, embeddable widget, AI features, uploaded documents, URLs, transcripts, prompts, outputs, support forms, integrations, and related customer deployments.
2. Prohibited Conduct
- Illegal activity, fraud, spam, phishing, malware, credential theft, platform manipulation, or attempts to bypass security controls.
- Harassment, threats, hate, exploitation, sexual content involving minors, self-harm encouragement, or abusive user-to-user conduct.
- Uploading or processing content you do not have the right to use, including infringing documents, private third-party data, or confidential material obtained without authority.
- Scraping, excessive automation, API abuse, denial-of-service activity, or using GuidMe to build or benchmark a competing service except as allowed by a written agreement.
- Security testing against GuidMe, customer deployments, or third-party systems without prior written authorization.
3. AI-Specific Restrictions
- Do not use GuidMe AI outputs as the sole basis for medical, legal, financial, employment, education, housing, credit, insurance, biometric, public-safety, or other high-impact decisions.
- Do not use the Service to generate or facilitate malware, social engineering, impersonation, illegal surveillance, rights-violating profiling, or deceptive synthetic media.
- Do not submit special-category, criminal-offence, child, biometric, precise-location, health, financial, or other highly sensitive data unless your agreement and notices explicitly support that use.
- Review AI outputs before relying on them. GuidMe does not guarantee that AI outputs are accurate, complete, up to date, or appropriate for regulated advice.
4. AI Transparency
GuidMe should be presented as an AI assistant where users interact with AI-generated guidance, transcription, summaries, citations, or outputs. Customers embedding the widget must not hide the AI nature of the interaction from end users.
EU AI Act transparency obligations begin applying in August 2026 for relevant systems. GuidMe and customers should maintain clear AI disclosures and avoid regulated high-risk deployments without written review.
5. Customer Deployment Responsibilities
- Customers embedding the widget must provide their own end-user notices and obtain permissions for microphone, screen, video, screenshot, AI, analytics, cookie, or similar processing where required.
- Customers must configure the widget, documentation, URLs, and prompts in a way that matches their own product, industry, security model, and legal obligations.
- Customers should maintain abuse reporting, moderation, deletion, and privacy-request workflows for their own end users.
6. Enforcement
GuidMe may investigate suspected violations and may suspend, restrict, remove content, throttle API access, disable widget deployments, or terminate accounts where reasonably necessary. Material enforcement process, notice, and appeal wording require owner/lawyer approval.
7. Reporting
Report abuse, IP concerns, privacy issues, or security issues to support@guidme.ai with a clear subject line such as "Abuse Report", "IP Report", "Privacy Inquiry", or "Security Issue".